Business Meetings: The Role of the Chairperson - Study Notes / Podcast Lesson Transcript (BEP02)

Business Meetings: Keeping to the Point - Study Notes / Podcast  Lesson Transcript (BEP03)

Negotiations Part 1: Study Notes / Podcast Lesson

Negotiations Part 2: Study Notes / Podcast Lesson (BEP05)

Telephone Skills: Making Business Calls - Study Notes / Podcast Lesson Transcript (BEP07)

Saying Goodbye in Business Situations: Study Notes / Podcast Transcript (BEP 06)

Business Meetings: Reporting on Progress - Study Notes / Podcast Lesson Transcript (BEP09)

Business Meetings: Talking About Options - Study Notes / Podcast Lesson Transcript (BEP08)

Business Presentations: Describing Graphs and Trends -  Study Notes / Podcast Lesson Transcript (BEP10)

Business Presentations: Signposting - Study Notes / Podcast Lesson Transcript (BEP97)

Questioning Techniques: Study Notes / Podcast Lesson Transcript (BEP11)

Customer Service: Handling Customer Complaints - Study Notes / Podcast Lesson Transcript (BEP98)

Business Meetings: Developing an Argument Part 1 - Study Notes / Podcast Lesson

Business Meetings: Developing an Argument Part 2: Study Notes / Podcast Lesson Transcript (BEP16)

Business Meetings: Querying Information: Study Notes / Podcast Lesson Transcript (BEP99)

Talking About Work: Study Notes / Podcast Lesson Transcript (BEP100)

Telephone Skills: Reporting Back to Your Manager - Study Notes / Podcast Lesson Transcript (BEP101)

Telephone Skills: Requesting Information - Study Notes / Podcast Lesson Transcript (BEP102)

Telephone Skills: Enquiries and Requests - Study Notes / Podcast Lesson Transcript (BEP61)

Telephone Skills: Dealing with Persistent Callers - Study Notes / Podcast Lesson Transcript (BEP66)

Discussing Someone's Performance: Study Notes / Podcast Lesson Transcript (BEP65) (talking about a staff's performance with another colleague)

Saying No in the Right Way - Study Notes / Podcast Lesson Transcript (BEP67)

Telephone Skills: Handling Customer Complaints - Study Notes / Podcast Lesson Transcript (BEP70)

Making Future Plans - Study Notes / Podcast Lesson (BEP69)

Welcoming Business Visitors - Study Notes / Podcast Lesson Transcript (BEP72) (greeting, offering)

Giving and Receiving Verbal Instructions - Study Notes / Podcast Lesson Transcript (BEP74)

Making Polite Requests - Study Notes / Podcast Lesson Transcript (BEP73)

Conversation Techniques - Study Notes / Podcast Lesson Transcript (BEP76)

Introducing Yourself at Work - Study Notes  /  Podcast Lesson Transcript (BEP78)

Strategy for Customer Service - Study Notes / Podcast Lesson Transcript (BEP77)

Telephone Skills: Bad News - Making a Cancellation – Study Notes / Podcast Lesson Transcript (BEP81)

Business Small Talk - Discussing a Colleague – Study Notes / Podcast Lesson Transcript (BEP82)

Telephone Skills: Passing on Messages to Clients - Study Notes / Podcast Lesson Transcript (BEP80)

Small Talk with Colleagues - Study Notes / Podcast Lesson Transcript (BEP79)

Discussing Routine and Recent Past - Study Notes / Podcast Lesson Transcript (BEP84)

Expressing the Future and Future Certainty - Study Notes / Podcast Lesson Trancript (BEP83)

Telephone Skills: Telephone Communication Problems Part 2 (an Unclear Message) - Study Notes / Podcast Lesson Transcript (BEP85)

Accepting and Refusing Business Invitations - Study Notes / Podcast Lesson Transcript (BEP88)

Criticizing Someone in Right Way - Study Notes / Podcast Lesson Transcript (BEP87)

Getting Acquainted in Business Situations - Study Notes / Podcast Lesson Transcript (BEP89) (meeting someone for the first time, introductions)

Getting Acquainted in Business Situations - Study Notes / Podcast Lesson Transcript (BEP89)

Expressing Opinions and Agreement - Study Notes / Podcast Lesson Transcript (BEP91)

Handling Difficult Requests - Study Notes / Podcast Lesson Transcript (BEP92) (customer service / telephone skills)