BUSINESS WRITING:
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- Standard Expressions for Ending Correspondence [more]
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- Using Standard Expressions [more]
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- Standard Expressions for Ending Business Letters [more]
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- Writing Short Business Emails [more]
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- Writing Minutes of Meetings [more]
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- Starting and Finishing Letters and Emails [ more... ]
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- Clarifying and Confirming [ more... ]
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- Informing and Notifying [ more... ]
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Writing Short Business Emails [ more... ]
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Using Standard Expressions [ more... ]
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BUSINESS TELEPHONING:
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When Someone is Unavailable [more]
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Making Business Calls [more]
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Requesting Information [more]
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Asking For and Confirming Information [more]
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Passing on Messages to Clients [ more... ]
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Checking Back and Confirming [ more... ]
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Dealing with Persistent Callers [ more... ]
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Handling Enquiries and Requests [ more... ]
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BUSINESS SPEAKING SKILLS (including for specific business situations)
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- Ending a Conversation Politely [ more... ]
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Saying 'No' in the Right Way [ more... ]
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Showing a Visitor Around [ more... ]
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BUSINESS SPEAKING FUNCTIONS:
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Clarifying and Confirming Verbal Instructions [ more... ]
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Asking For & Confirming Information [ more... ]
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Giving Advice and Making Suggestions [ more... ]
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BUSINESS VOCABULARY:
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Using Approximate Language [ more... ]
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Basic Financial Vocabulary [ more... ]
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The Language of Personal Banking [ more... ]
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The Language of Computers [ more... ]
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Talking About Your Company [ more... ]
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The Language of Human Resources [ more... ]
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Everyday Office Vocabulary [ more... ]
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Basic Banking Vocabulary in Context [ more... ]
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Writing Numbers as Words [ more... ]
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Understanding Banking Terms [ more... ]
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Banking and Financial Terms [ more... ]
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Banking and Financial Terms [ more... ]
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