BUSINESS LETTERS
|
- Starting and Finishing Letters and Emails [ more... ]
|
- Replies to Letters of Complaint [ more... ]
|
|
-
Considerate Business Letters [ more... ]
|
- Standard Expressions for Ending Business Letters [ more... ]
|
- Writing Style for Business Letters [ more... ]
|
- Writing Goodwill Letters [ more... ]
|
|
BUSINESS EMAILS & MEMOS
|
- Starting and Finishing Letters and Emails [ more... ]
|
- Addressing Problems and Mistakes [ more... ]
|
|
|
- Clarifying and Confirming [ more... ]
|
- Informing and Notifying [ more... ]
|
|
- Developing and Appropriate Tone in Internal Email [ more... ]
|
- Contrasting Tone in Internal Emails [ more... ]
|
-
Writing Short Business Emails [ more... ]
|
-
Using Standard Expressions [ more... ]
|
- The Direct Approach to Giving Bad News [ more... ]
|
|
|
BUSINESS TELEPHONE TALK
|
-
Controlling a Call [more]
|
-
Internal vs. External Calls [more]
|
-
Requesting Information [more]
|
|
-
Handling Customer Complaints [ more... ]
|
- Telephone Communication Problems Part 1: A Bad Line [ more... ]
|
- Telephone Communication Problems Part 2: An Unclear Message [ more... ]
|
|
- Checking Back and Confirming [ more... ]
|
- Handling Enquiries and Requests [ more... ]
|
|
BUSINESS SPEAKING SKILLS (including for specific business situations)
|
- Ending a Conversation Politely [ more... ]
|
- Expressing Opinions and Agreement [ more... ]
|
-
Giving and Receiving Verbal Instructions [ more... ]
|
-
Saying 'No' in the Right Way [ more... ]
|
-
Clarifying and Confirming Verbal Instructions [ more... ]
|
|
|
BUSINESS SPEAKING FUNCTIONS
|
-
Clarifying and Confirming Verbal Instructions [ more... ]
|
-
Asking For & Confirming Information [ more... ]
|
|
|
|
CUSTOMER SERVICE SKILLS
|
-
Handling Complaints [more]
|
|
BUSINESS MEETINGS
|
-
Chairing a Business Meeting [ more... ]
-
Discussing Business Proposals [ more... ]
-
-
Interrupting Effectively [ more... ]
-
Avoiding Communication Breakdown [ more... ]
-
Making Persuasive Arguments [ more... ]
-
-
-
-
-
-
Building an Argument Part 1 [ more... ]
-
Building an Argument Part 2 [ more... ]
-
|
|
NEGOTIATION SKILLS
|
-
Business Negotiatons - Kicking Off and Stating your Position [ more... ]
|
-
Business Negotiations - General Skills 1 [ more... ]
|
-
Business Negotiations - General Skills 2 [ more... ]
|
-
Business Negotiations - General Skills 3 [ more... ]
|
-
Business Negotiations - Concluding a Deal [ more... ]
|
|
BUSINESS VOCABULARY
|
-
The A-Z of Redundant Phrases [ more... ]
-
Sales and Marketing Terms [ more... ]
-
Using Approximate Language [ more... ]
-
-
Basic Financial Vocabulary [ more... ]
-
Environmental Awareness [ more... ]
-
Real Estate Vocabulary in Context [ more... ]
-
The Language of Sales and Retail [ more... ]
-
Basic Customer Service Vocabulary in Context [ more... ]
-
Writing Numbers as Words [ more... ]
|